I don’t know what it is about the Cotswolds, but wherever I went, I saw customer service I don’t see in East Anglia.
At a DIY shop, the assistant was just as helpful with advising on me where to get Cotswolds stones as with recommending cream tea places in the area.
At a local village pub, my peppermint tea arrived with a delightful shortbread biscuit and the pub manager even offered me the recipe when I complimented her on her bake.
The case of the missing pizza
It’s Wednesday 1:46pm and I’ve just made an order for just over £50 pounds worth of pizza from Papa John’s website. Expected delivery date: 5:45pm, 15 minutes before a dozen customers are meant to arrive for a focus group session I am organising.
5:45pm comes and there is no pizza in sight. 6pm arrives and most of my customers are on site and ready for a drink and a snack before starting the session…but still no pizza in sight.
My customers are here for one hour only, so I change plan and decide to start the focus group session without any food to offer to both my attendees and my own stomach. Continue reading
This is how the story goes
Like a lot of British households, I have a boiler in my house. I know little about its intricacies, but I’m told it is customary to give the apparatus a health check once a year.
So, I called the UK Energy Giant, otherwise known as British Gas, to book a one-off boiler service. Little did I know that to book a one-off boiler service, one needed to set aside 40 minutes and be prepared to engage in dodgy dealings.
It took a good 5 minutes for the British Gas Voice at the end of the line to enter my full name, address, and telephone number. Then I was told the price and was asked to pay…with little knowledge as to when the boiler service could be arranged for. Most peculiar way of doing business I thought but I was reassured that it is British Gas’ policy to take your money first before the full package (service, price, and delivery date) is agreed on. Continue reading