How not to treat your staff…and customers
My other half likes to garden…No, hold on. My other half loves to garden. Meaning, he spends a lot of money in garden centres. Our local one, Polhill Garden Centre in Cambridge, has easily gobbled up over £1,000 of our hard earned cash this year. Continue reading
How difficult can it be to close an account?
Closing a bank account. I never thought it’d be quite that difficult. I phone HSBC and I ask for my current account to be closed. This is how the conversation goes:
Operator: “Oh I can’t do that. I need to put you through another department. I need to put you on hold, ok?” Continue reading
The case of the missing pizza
It’s Wednesday 1:46pm and I’ve just made an order for just over £50 pounds worth of pizza from Papa John’s website. Expected delivery date: 5:45pm, 15 minutes before a dozen customers are meant to arrive for a focus group session I am organising.
5:45pm comes and there is no pizza in sight. 6pm arrives and most of my customers are on site and ready for a drink and a snack before starting the session…but still no pizza in sight.
My customers are here for one hour only, so I change plan and decide to start the focus group session without any food to offer to both my attendees and my own stomach. Continue reading