Monthly Archives: June 2014

How BT does business with its customers – part 2

Remember the order I placed for BT Infinity back on March 12th? If you don’t, then read this blog post first.

So with the activation date finally agreed to May 6th, BT calls a few days earlier stating that ‘the appointment confirmed for 6th May has unfortunately not been confirmed with the engineers’ diary, so we need to reschedule’.

So a fourth appointment is now booked, this time for May 22nd. Wanting to take the utmost precaution, I email BT the day before the engineer’s visit requesting categorical confirmation that the appointment is still going ahead. BT rings me at 8:30am the next day: ‘an engineer is definitely coming today between 8am and 1pm’. Continue reading