Monthly Archives: May 2014

How BT does business with its customers – part 1

Wind back to March 12th and find me placing an order for BT Infinity. I arrange an appointment for the service to be activated on March 26th between 8am and 1pm. All is well in the best of possible worlds.

Come March 26th, and my other half is eagerly waiting at home for the BT engineer to turn up and get the service going. At 2:30pm, he phones me perplexed ‘But where is he? I’ve been waiting here all day!’. Continue reading